Privacy Policy


1. Privacy Notice

This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.

We know that there’s a lot of information here, but in short we can keep building better products if we better understand you and therefore we capture information about you in order to improve your experience of Tiger Systems's products and services.

Tiger Systems Ltd, Cheltenham Film Studios, Hatherley Lane, Cheltenham, GL51 6PNB is the data controller and processor for the purpose of the Data Protection Act 1998 and the General Data Protection Regulation.

We hope the following sections will answer any questions you have but if not, please do get in touch with us.


2. When do we collect your personal data?


4. The information we collect


5. The Legal Basis we rely on

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:


Consent

In specific situations, we can collect and process your data with your consent.


Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations.


Legal compliance

If the law requires us to, we may need to collect and process your data.


Legitimate interest

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.


6. How we protect your personal data

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of our websites and apps using ‘https’ technology.

Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.

We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.


7. How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.


8. What are your rights over your personal data?


An overview of your different rights


You have the right to request:

  1. Access to the personal data we hold about you, free of charge in most cases.
  2. The correction of your personal data when incorrect, out of date or incomplete.
  3. For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.
  4. That we stop using your personal data for direct marketing (either through specific channels, or all channels).
  5. That we stop any consent-based processing of your personal data after you withdraw that consent.
  6. Review of any decision made based solely on automatic processing of your data (i.e. where no human has yet reviewed the outcome and criteria for the decision).

You have the right to request a copy of any information about you that the we hold at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact Data Protection, Tiger Systems Ltd, Cheltenham Film Studios, Hatherley Lane, Cheltenham, GL51 6PN, or email access-request@tigersystems.co. To ask for your information to be amended, please contact our Customer Services team by email at info@tigersystems.co.

If we choose not to action your request we will explain to you the reasons for our refusal.


Your right to withdraw consent


Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.


Where we rely on our legitimate interest


In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.


Direct marketing


You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.


Checking your identity


To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.


9. How can you stop the use of your personal data for direct marketing?


There are several ways you can stop direct marketing communications from us:

Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails.

Write to Data Protection, Tiger Systems Ltd, Cheltenham Film Studios, Hatherley Lane, Cheltenham, GL51 6PN.

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.


10. Cookies


About Cookies


Some websites store information in a small text file called a "cookie" on your computer. Cookies contain information about you and your preferences. For example, it might contain a record of which pages within the site you visited or your display preferences to help the site customise the view for you the next time you visit. Only the information that you provide, or the choices you make, while visiting a website can be stored in a cookie. For example, the site cannot determine your email address unless you choose to type it. Allowing a website to create a cookie does not give that or any other site access to the rest of your computer and only the site that created the cookie can read it. In the main cookies are used to provide a pleasant browsing experience.

Your browser also generates other information, including which language the site is displayed in, and your Internet Protocol address ("IP address"). Your IP address is automatically logged by our servers and used to collect traffic data, such the number of visitors to our site. We do not use your IP address to identify you personally and the information is not passed to third parties.


Controlling Cookies


You can control whether your computer accepts or rejects cookies by default, or to tell you when a site tries to save a cookie on your computer, by adjusting your browser setting. Cookies can also be manually deleted. The method to change these settings varies depending on the browser. Read the help section within your browser to find out more, or visit www.aboutcookies.org (Tiger Systems is not responsible for the content of external websites). Many modern browsers also have an anonymous usage mode (called "Incognito" in Google Chrome, "InPrivate" in Internet Explorer and "Private Browsing" in Firefox) which can be used to automatically stop cookies being stored on your computer.

This site operates implied consent for cookies, which means we assume by using this site you are happy with the usage of the cookies outlined below. If you do not want to accept the use of these cookies you should discontinue use of the site, delete the cookies, or adjust your browser settings accordingly.


Cookies used on this website


This site uses very limited cookies and does not use cookies to collect any personal information about you. We will only use the cookies created to personalise and secure your experience, and provide us with anonymous statistics. What this means is that we will be able to keep certain settings for you for when you return. It also means that you do not need to pass security details on every screen as we store them for you during the time you spend browsing our site.



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Google Analytics

This cookie is controlled by Google and is used to measure the number of people visiting the site and how it is being used. All data is anonymous.

More information can be found here:http://www.google.co.uk/intl/en/analytics/privacyoverview.html